Frequently Asked Questions
You’ve got questions? Well, we’ve got answers, Check below for some commonly asked questions. If you don't see a question to answer you have email us at [email protected]
1. Shipping Frequency
Your #FOBO kit will ship every 30 days. Shipping is always free for your #FOBO kit and you can cancel your plan at any time.
2. What is the microbiome and how does it make your products unique?
Our bodies have 10 times as many bacterial cells as human cells and these bacteria that live with us are necessary for our health. The bacteria train our immune systems, provide us with necessary vitamins, aid in digestion, and keep bad bacteria from overgrowing. Basically, we need the bacteria and the bacteria need us. Our SE Microbiome Complex and probiotics support the growth of the good bacteria while suppressing the growth of the bad bacteria that are associated with disease. Happy bacteria = happy us.
3. What makes my #FOBO kit personalized?
Acne is complicated and what works for one person doesn’t work for everyone. On both our mobile app and website you can take a quiz to receive a personalized #FOBO kit based on your specific needs. Your acne treatment will differ based on details you give about your general skin characteristics and the type of acne you are experiencing. The app will then guide you through the treatment process, track any behaviors that might be leading to breakouts and recommend changes to optimize your results.
4. What is your return policy?
When starting a new acne treatment, it can take up to 8 weeks to see results, but if you don’t love our products, send us an email at [email protected] and we will refund your order.
5. What's in your products?
Our products are made without phthalates, parabens, toxins, mineral oil or harmful preservatives.
6. How do I use the products for optimal results?
Use the CLEANSE with Benefits AM/PM cleanser to gently wash your face before applying the SCANTILY Pad acne treatment pads to the entire face. The SUPPLEMEANT to Be daily probiotics should be taken once daily with a full glass of water. Apply the PATCH Me (If You Can) pimple patches on any pimples overnight that need a little extra help.
7. How long will it be before I see results?
Everyone will respond differently to their acne treatment. Results can be seen in as early as a week following consistent use. However, it can take up to 8 weeks to see results.
8. How long will the product last?
With proper use, your #FOBO kit will last an average of 30 days. Don’t forget, consistency is key!
9. Will the product dry or irritate my skin?
If you have sensitive skin and are worried about the product causing irritation, it is best to try the treatment out on a small area of skin for a few days before applying the product to the entire face. Start with a once a day application of the SCANTILY Pad acne treatment pads and increase to 2 times daily as your skin adapts. Your skin loves moisture though so make your skin happy and follow application of the acne treatment pads with a non-comedogenic moisturizer.
10. Does the product help with ingrown hairs?
Yes, the SCANTILY Pad Acne Treatment Pads can help with ingrown hair. Ingrown hairs are similar to whiteheads and blackheads and can be relieved using salicylic acid which exfoliates the skin. When taking the Dermala quiz to find your #FOBO kit, choose the option for blackheads and whiteheads if ingrown hairs are your concern.
11. Are there bacteria in your products?
Even though our products are based on the microbiome (the beneficial bacteria living in and our bodies), we do not use live bacteria in either our SCANTILY PAD acne treatment pads or our CLEANSE with Benefits AM/PM cleaner. Our SUPPLEMEANT To Be daily probiotics do contain live bacteria that are beneficial for your gut health.
12. Are the products tested on animals?
No. Dermala products are NEVER tested on animals.